Returns & Refund Policy

Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

30-Day Returns

We accept returns within 30 days of the delivery date. To qualify for a return, your item must be unused, in its original condition, and returned with its original packaging whenever possible.

To initiate a return, please provide your order confirmation email or another valid proof of purchase.

Return Eligibility

Returns may not be eligible for a full refund if:

• The item has been used, altered, or damaged after delivery.

• Parts, accessories, or original packaging are missing for reasons unrelated to our error.

• The return request is submitted more than 30 days after the purchase date.

In these situations, a partial refund or return denial may apply at our discretion.

Refund Process

Once your returned item has been received and inspected, we'll notify you by email regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.

Damaged or Defective Items

If your order arrives damaged, defective, or with a manufacturing issue, please contact us within 30 days of receiving your order. We'll gladly arrange a replacement or another suitable resolution.

For assistance, simply email support@mirelle.co, and our customer support team will guide you through the process as quickly as possible.